Accessible Travel San-in Hotel Gyokusen

Basic data

Facility summary and accessibility conditions	Hotel Gyokusen is at the fine hot spring Tamatsukuri Spa, with especially spacious rooms. From the lobby you can have a view to the Japanese style garden with beautiful pine trees. In the hotel, there are dojōsukui folk song events every night. There’s also an accessible room with an accessible sink, bathtub and bathroom. There are 2 wheelchairs for loaning.
Address	53-2 Tamatsukuri, Tamayu-chō, Matsue, Shimane
Telephone	0852-62-0021
Fax	0852-62-1455
URL	http://www.hotel-gyokusen.co.jp/
E-mail	Info@hotel-gyokusen.co.jp
Reception hours	Weekdays: 9:00 - 20:00 Weekends and national holidays: 10:00 - 19:00
Regular holidays	Open throughout the year
Transportation, closest station, bus stop	From Matsue Station, local train with 11-minute stops at each station. Get off at Tamatsukuri Onsen Station. About 1.5 km(0.9mi), around 20 minutes on foot.
Bumps at the entrance	There are bumps (ramps partially available)
Entrance width	180cm(70.9in)
Accessible bathroom	Yes
Bathroom entrance width	91cm(35.8in). Opening width: 81 cm(31.9in)
Accessible parking space	No
Wheelchair loaning	Yes
Multilingual information	Not available
Display items with multilingual explanation	Not available
Multilingual pamphlets	Not available
Staff fluent in foreign languages	Available
Wifi connection	Yes. Only in the first floor lobby.
Audio (English) guidance	No

Accesible data

Photo	Comment
	View
	View of the main entrance. If you come by car, you can get the car close to the main entrance, and there’s a ramp.
	View of the reception. There’s a ramp and a carpet on the floor.
	Accessible bathroom on the 1st floor
	Entrance to the accessible room. Entrance width: 80 cm(31.5in), no bumps
	View of the inside of the accessible room
	Accessible bathroom inside the accessible room. Entrance width: 91 cm(35.8in), no bumps
	Modular bath inside the accessible room. Entrance width: 70 cm(27.6in), 4cm(1.6in) bump

Inspector’s comments

A visually impaired person (full blindness) / Female
It’s a big hotel, and the halls on the 1st floor are wide but there’s a water body flowing at some points. Even though it’s inside the hotel, visually impaired people have to be careful. Most of the rooms are Japanese style rooms. There’s an accessible room. It’s a Western style room, with a round table at the center of it. Because the table has no corners, there’s no fear of hurting yourself with it. There’s an accessible bathroom. Therefore, it’s suitable for people with disabilities.
A wheelchair user (manual) / Female
The building is generally flat and easy to move around in a powered wheelchair. With a manual wheelchair, however, the carpet on the floor made it difficult to move the way I wanted sometimes. As for the rooms, there’s one accessible room. It’s a Western style room with an accessible bathroom. It’s a wide room, easy to move around in a wheelchair. The bath is modular, so support may be needed, depending on the conditions of the person.

A visually impaired person (full blindness) / Female

It’s a big hotel, and the halls on the 1st floor are wide but there’s a water body flowing at some points.
Even though it’s inside the hotel, visually impaired people have to be careful.
Most of the rooms are Japanese style rooms.

There’s an accessible room.
It’s a Western style room, with a round table at the center of it.
Because the table has no corners, there’s no fear of hurting yourself with it.
There’s an accessible bathroom.
Therefore, it’s suitable for people with disabilities.

A wheelchair user (manual) / Female

The building is generally flat and easy to move around in a powered wheelchair.
With a manual wheelchair, however, the carpet on the floor made it difficult to move the way I wanted sometimes.

As for the rooms, there’s one accessible room.
It’s a Western style room with an accessible bathroom.
It’s a wide room, easy to move around in a wheelchair.
The bath is modular, so support may be needed, depending on the conditions of the person.