Accessible Travel San-in JR Matsue Station

Basic data

Facility summary and accessibility conditions	The JR Matsue Station is the central station of Matsue-City, the prefectural capital of Shimane. All passenger trains, including express and sleeper trains stop here. The ticket barrier is on the first floor, and you can enter the station without bumps. Just beside the ordinary ticket barrier, there's a wide entrance for wheelchair users. The tracks are on the 2nd floor, but you can get there using an elevator. The staff can guide people with disabilities and help them board the train, but prior information will make their help even smoother.
Address	472-2 Asahimachi, Matsue, Shimane
Telephone	0852-21-3219
Fax	0852-31-0552
URL	https://www.jr-odekake.net/eki/top.php?id=0640734
E-mail
Reception hours	4:50 - 21:30 (Green counter)
Regular holidays	Open throughout the year
Transportation, closest station, bus stop	From Izumo airport by connecting bus, around 30 minutes (no low-floor buses). The nearest station to the airport is Shōbara Station (3.6 km(2.2mi), around 40 minutes on foot).
Bumps at the entrance	No. Passage for station staff next to the ticket barrier, elevator to the tracks on the 2nd floor available.
Entrance width	Ticket barrier, 60 cm(23.6in). Passage for station staff next to the ticket barrier, 160 cm(63in)
Accessible bathroom	Yes. Out of the ticket barrier
Bathroom entrance width
Accessible parking space	Yes
Wheelchair loaning	Yes
Multilingual information	Partially available. Passage information board, electric notice board
Display items with multilingual explanation	Available. Ticket vending machine.
Multilingual pamphlets
Staff fluent in foreign languages
Wifi connection	Yes
Audio (English) guidance

Accesible data

Photo	Comment
	View of the north entrance. Because they are manual doors, it’s necessary to pay attention. The floor to the souvenir shops has automatic doors.
	View of the ticket vending machine. It’s a ticket vending machine with a numeric keypad.
	View of the Braille fare display. You can know the fare by touching.
	View of the ticket barrier. Just next is a passage for station staff, where wheelchair users also can pass through, 160cm(63in) wide.
	View of the elevator connecting the ticket barrier and the platform.
	View of the Braille blocks on the platform.
	It’s possible to use a temporary ramp to board the JR trains.
	View of the inside of the accessible bathrooms in the station premises
	View of the inside of the accessible bathroom at the Matsue Eki Mae underground parking space

Inspector’s comments

A wheelchair user (manual / male)
On the day of the inspection, I was surprised by the number of users of Matsue Station, although it was a working day. At the time of the inspection, I was helped by the vice station chief, and could move easily in the premises and to the platform. I usually move by car and rarely use the train. But I would like to use the train if I have the opportunity. I felt that in this present-day car society of ours, if people sometimes use public transportation, not only those with disabilities, it is possible to have a different look of Matsue city.

A wheelchair user (manual / male)

On the day of the inspection, I was surprised by the number of users of Matsue Station, although it was a working day.
At the time of the inspection, I was helped by the vice station chief, and could move easily in the premises and to the platform.
I usually move by car and rarely use the train.
But I would like to use the train if I have the opportunity.
I felt that in this present-day car society of ours, if people sometimes use public transportation, not only those with disabilities, it is possible to have a different look of Matsue city.